Case Study: Unilever 

The way we understand company culture is continuously evolving and when it comes to product safety and quality, it is those hidden cultural factors that make all the difference.

The most recent step in our journey has been an in-depth assessment into quality and product safety culture using the Culture Excellence program.

We now have access to an online platform, which shows us 1000s of unique data points about our culture, letting us dig into our strengths and weaknesses across different sites and roles.

We started in a selection of our food manufacturing sites, and then expanded into the remaining sites covering Home and Personal Care, Food and Refreshment. Seeing the cultural similarities and differences has been fascinating and helps us to share learnings across sectors. What is extremely valuable from my perspective is having access to quantitative and tangible data that goes further than looking at just non-conformities or engagement.