Running the Survey

+ My uptake numbers are higher than expected

If your uptake numbers are slightly higher than expected, it could be due to a small number of people starting and then restarting the survey again.

However if the number of responses is notably higher, this could be due to:

*The estimated number of employees being lower than it should be - this can easily be changed

*The link being sent out to a larger group than first anticipated (e.g. temporary staff/admin groups) - this can be checked with your team to find out where the link/QR code has been made available

If you need any help, please contact us at enquiries@culturexcellence.com

+ My uptake numbers are lower than expected

There are a few things that have an effect on the likelihood of the people taking the survey:

*Effective distribution of the survey links and the QR code

*Pleasurable environment

*Dedicated breaks

*Internal incentives

*Communication of the survey purpose and importance

If you suspect any other issue, please contact us.

+ When will I receive my first update?

Updates are sent to the email addresses provided by your company, identifying the site champions. Please liaise with the main company contact to make sure you were on the list. If that was the case and you are still missing the updates, then please check your junk/spam folder.

+ I have not received my update

Updates are sent to the email addresses provided by your company, identifying the site champions. Please liaise with the main company contact to make sure you were on the list. If that was the case and you are still missing the updates, then please check your junk/spam folder.

+ Can I edit my site numbers?

Yes! If the number of people at your site changes during the period you are taking the survey, or the employee numbers provided are incorrect and you would like to change them, please click here to request a change in the platform.

Please note: If the change is small, or the survey has already been completed, this is not necessary. The change should be requested by the site champion or the super user.

+ My survey link won’t open

If you are using an individual survey link/QR code, you may receive a message saying that you have already completed the survey. This happens because the system only lets the survey to open once on any given device, regardless of whether the survey was subsequently completed or not. If this happens, you can use another device to take the survey or contact the main company lead for further support.

+ What is the difference between a shared and individual link?

The individual link can be accessed on any individual’s computer, laptop, tablet or mobile phone. It can be used once only (on that device) preventing people from taking the survey multiple times. It can be sent via email, text and / or made available on company web pages. This link is recommended for anyone with access to their own device and an email address with the company.

The shared link can be made available in any area where access to computers or tablets is shared, for example a computer room or office. It allows the survey to be taken multiple times on the same device, and is therefore recommended for employees who do not have access to their own device. It can be set up for employees and bookmarked to enable easy repeat access.

+ The survey accidentally shut while I was completing it

If you only just got started, e.g. answered less than 15 questions, we recommend you start again answering every question as it will not have registered them on the results platform.

If you answered more than 15 questions e.g. approximately half way, these will be automatically registered on our platform. If you are keen to take the full survey we recommend you restart roughly from the point where you were cut off.

NB! The survey won't reopen if you used the individual link.

+ Why can’t we save and come back to a survey?

We cannot save the survey due to anonymity protection, as in order to do so we would have to gather identifying information like email address or name. Protecting each persons anonymity and making sure that every person feels safe and protected in their answers is the cornerstone of our approach.

+ I received a Fast Response email. What does that mean?

If a person spends less than 5 seconds on average per question, this is flagged as a fast response. If we receive more than 5 per location per week we send an alert to our champion, in case there is an issue they need to solve proactively while the survey is running. After the survey is finished, we look at the fast response data in more detail and investigate if any responses should be recommended for deletion.